ACI Worldwide has launched an automated service , Delay My Payment, which lets consumers automatically request delays through its ACI Speedpay solution amid the massive economic slowdown due to the COVID-19 pandemic.
The service operates within the mobile wallet feature moBills, which automates the bill payment feature where customers can request deferred payments based on predetermined criteria, according to a press release.
“This pandemic has put consumers and billers in an incredibly difficult and stressful situation — with consumers challenged to make payments and billers challenged to address consumer needs in a timely manner,” Sanjay Gupta, executive vice president at ACI Worldwide, said in the release. “Biller call centers are not equipped to handle the growing number of calls — many of which have increased by the thousands overnight — causing added frustration for consumers.”
Companies: ACI Worldwide