ACI Worldwide automates bill deferral option

ACI Worldwide has launched an automated service , Delay My Payment, which lets consumers automatically request delays through its ACI Speedpay solution amid the massive economic slowdown due to the COVID-19 pandemic.

The service operates within the mobile wallet feature moBills, which automates the bill payment feature where customers can request deferred payments based on predetermined criteria, according to a press release.

“This pandemic has put consumers and billers in an incredibly difficult and stressful situation — with consumers challenged to make payments and billers challenged to address consumer needs in a timely manner,” Sanjay Gupta, executive vice president at ACI Worldwide, said in the release. “Biller call centers are not equipped to handle the growing number of calls — many of which have increased by the thousands overnight — causing added frustration for consumers.”

Topics: Bill Payment, Mobile/Digital Wallet, Coronavirus / COVID-19, Mobile Payments

Companies: ACI Worldwide

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