Bank of America builds out Erica to support live chat

https://bankinnovation.net/allposts/focus/prod-des/bank-of-america-builds-out-erica-to-support-live-chat/
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Bank of America is rewiring its internal systems and adding APIs to create a seamless hand-off between its virtual chatbot Erica and live chat backed by agents. “Erica has now become, effectively, on mobile, our gateway to service. And the way we always contemplated that from the outset was … Erica is your first line […]

https://bankinnovation.net/allposts/focus/prod-des/bank-of-america-builds-out-erica-to-support-live-chat/