Bank of America Erica users jump 67% YoY

Bank of America’s virtual assistant Erica continues to gain traction among customers, with usage jumping 67% year over year to 17.2 million users. That’s 1.4 million hours of customer interactions saved by the automated customer service tool, according to CEO Brian Moynihan on the bank’s fourth-quarter earnings call Tuesday. Looking ahead, the $2.8 trillion bank […]