The latest chapter in Bank of Charles Town’s digital transformation was written today. The West Virginia-based financial institution announced that it is collaborating with Jack Henry & Associates to digitize its commercial lending operations.
“We selected Jack Henry’s lending platform because it supports our broader digital banking strategy,” Bank of Charles Town (BCT) Vice President Anthony J. Ranghelli said. “The platform will help us grow with scale and efficiency while improving everyone’s experience. Our immediate goal for the next few years is to expand our digital lending footprint geographically to support businesses in neighboring communities and diversify our portfolio.”
Bank of Charles Town has spent the past few years investing in digital banking solutions, including a new website, digital wallets, and mobile deposit functionality. This week’s announcement will enable the FI to move away from the manual backend processes that have governed its previous loan origination system. The new technology from Jack Henry & Associates will bring new efficiencies, an improved customer experience, and streamlined workflow for employees. Ranghelli noted that the partnership will enable BCT to better serve its small and medium-sized business customers, especially “niche industries” such as dentist offices and law firms which he called “a priority for our bank.”
Founded in 1871 by a coalition of Jefferson County, West Virginia farmers and business leaders, Bank of Charles Town has grown into a $511 million-financial institution serving communities in the Eastern Panhandle of West Virginia; Loudon County, Virginia; and Washington County, Maryland. BCT was named a Best Bank to Work For by American Banker in 2020 for a second year in a row. Alice Frazier is President and CEO.
A Finovate alum since 2011, when the company showcased its ProfitStars division, Jack Henry & Associates finished 2021 with new partners and new functionalities for its solutions. The company announced a collaboration with Envestnet | Yodlee in December and also reported that its Jack Henry Lending platform, the centerpiece of its partnership with Bank of Charles Town, has been upgraded to include tax return spreading capabilities. This move will further reduce the amount of manual work that typically burdens the lending process and will accelerate the time to loan fulfillment.