Banks ranked on their crisis CX

https://bankinnovation.net/allposts/biz-lines/retail/banks-ranked-on-their-crisis-cx/
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Share As consumer banking preferences shift during the pandemic, financial institutions have had to adjust servicing models and communication channels. While some banks have risen to the occasion, and even improved customer experience amid the market disruption, other banks’ customer experiences were negatively impacted, according to a Verint report published Tuesday. The report consists of …Read More

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https://bankinnovation.net/allposts/biz-lines/retail/banks-ranked-on-their-crisis-cx/