BAS 2020: Regions taps IBM Watson to upgrade call center

https://bankinnovation.net/allposts/focus/automation/bas-2020-regions-taps-ibm-watson-to-upgrade-call-center/
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Regions Bank is using AI technology from IBM Watson to improve its customer service. During a presentation at Banking Automation Summit, presented by Bank Innovation, last week, Amala Duggirala, enterprise chief operations and technology officer at Regions, said call wait times have decreased 40% since the start of the COVID-19 pandemic, despite twice as much […]

https://bankinnovation.net/allposts/focus/automation/bas-2020-regions-taps-ibm-watson-to-upgrade-call-center/