Citi tweaks digital channels to handle COVID-19 volume spike

Share As consumers are flocking to digital banking channels during the COVID-19 pandemic, banks are rethinking how they handle customer interactions. For Citibank, this has meant tweaking its mobile app to help customers easily self-serve.  “We’ve accelerated a lot of the things that we identified weren’t working or that we wanted to tweak,” said Mike …Read More

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