Digital banking often leads to branch visits, survey says

https://bankinnovation.net/allposts/biz-lines/retail/digital-banking-often-leads-to-branch-visits-survey-says/
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As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks. Lightico, a tech company that digitizes processes like signatures and document submission, found that bank customers are often required to go into a brick-and-mortar branch after starting …Read More

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https://bankinnovation.net/allposts/biz-lines/retail/digital-banking-often-leads-to-branch-visits-survey-says/