E-commerce Fraud Expected to Rise 18% In 2021 New Research Finds


A new study published recently by Juniper Research has highlighted that the value of losses due to e-commerce fraud will rise this year, from the $17.5 billion recorded in 2020, to over an estimated $20 billion by 2021; a growth of 18% over a single year.

The research found that fraudsters have targeted consumers as they have increased their e-commerce use; exposing insecure fraud mitigation processes from merchants who are unfamiliar and unprepared for the continuing fraud challenges in this market.

Also identified by the research is that matter that merchants need to do more to implement fraud prevention strategies across all of their e-commerce channels, or they will continue to experience large losses. The use of AI will enable behavioural biometrics in this area, which will increase security across all potential fraud channels.

The new Online Payment Fraud: Emerging Threats, Segment Analysis & Market Forecasts 2021-2025 market research discovered that while merchants will be keen to reduce fraud rates from their current levels, they will be hesitant to introduce extra friction into the checkout process.

The report identified that clear messaging around security checks and automated behavioural analytics leveraging AI are key capabilities in preserving the user experience.

Susan Morrow, Associate Analyst, Juniper ResearchSusan Morrow, Associate Analyst, Juniper Research
Susan Morrow, Associate Analyst, Juniper Research

“While the need for security is greater than ever, the competitive e-commerce environment means merchants will need to ensure that extra security checks are justified to the user, or they risk higher cart abandonment rates,” explains Susan Morrow, the research co-author.

China will be the single largest e-commerce fraud market

The research also found that China will be the largest single e-commerce fraud market in the world; accounting for over 40% of e-commerce fraud losses globally in 2025, at over $12 billion. The research identified a massive e-commerce market and a relative lack of fraud detection and prevention platform deployment as the key drivers behind this. The research recommends that merchants operating in China should invest in fraud detection and prevention now, or they will increasingly face damage to their already slim operating margins.

  • Tyler is a Fintech Junior Journalist with specific interests in Online Banking and emerging AI technologies. He began his career writing with a plethora of national and international publications.