Finn AI Partners with United Federal Credit Union

Intelligent conversational chat technology is on its way to the 174,000+ members of Michigan-based United Federal Credit Union. The institution, which serves customers in neighboring Indiana and Ohio as well as in Arkansas, North Carolina, and Nevada, has teamed up with Finn AI to add the chatbot service to its suite of digital banking offerings.

United FCU will integrate the technology into its LivePerson-based live chat system, which provides credit union members with immediate assistance for routine queries. The integration will enable human agents to spend more time on complex customer services issues and allow the automated technology from Finn AI to handle everything from account access problems to forgotten passwords.

“The pandemic has increased the need for financial services companies to provide a superior customer experience,” said Finn AI CEO Jake Tyler. “United realizes the importance that digital and AI have in delivering on this promise. We look forward to partnering with them as they lay out the future of their customer service offering.” 

A two-time Finovate Best of Show award winner, Finn AI leverages artificial intelligence to deliver an intelligent chatbot solution that provides optimized, out-of-the-box support for 500+ of the most commonly-requested banking queries and questions. Finn AI’s chatbot technology can interact with customers over a wide range of channels: from websites and native apps to popular messaging platforms such as WhatsApp and Facebook. With Finn AI, institutions can inexpensively expand service availability, onboard more customers faster by streamlining basic processes, improve customer engagement, and reduce handling time.

Founded in 2014, Finn AI is headquartered in Vancouver, British Columbia, Canada. Over the summer, the company announced a partnership with Genesys to add its banking chatbot to Genesys’ AppFoundry marketplace of customer experience solutions. Finn AI includes ATB Financial, Fidor Bank, and fellow multiple-time Finovate Best of Show winner MX among its customers and partners.

Photo by Anton from Pexels