Fiserv Partners with Hong Kong Digital Bank Pioneer ZA Bank

Hong Kong’s first digital bank will use payment technology from Fiserv. The firm, ZA Bank, will use the company’s VisionPLUS global payment software, which supports the entire card payment lifecycle from origination and issuance to settlement and customer service. ZA Bank will leverage Fiserv’s suite of APIs to ensure fast and seamless app development and integration.

“We are pleased to partner with Fiserv as we embark on a journey to shift the lifestyle of future banking users,” ZA Bank CEO Rockson Hsu said. “With our companies’ combined knowledge and expertise in banking and technology, we are well-placed to respond fast to the ever-changing market with an agile product development approach.”

Licensed in March of last year, ZA Bank launched as a pilot in December with 2,000 retail customers. The pilot enabled the challenger bank to test services such as remote onboarding, time deposit, and facial recognition. ZA Bank offers 6% interest on three-month deposits of up to $25,000 (HK$200,000). Established by ZhongAn Technologies International Group, ZA Bank emphasizes a “community-driven approach” that seeks to match innovative technologies with the changing lifestyles of its customers.

“Ultimately, we want to offer superb user experiences via a robust and secure platform,” Hsu said. “I am confident that with the support of Fiserv, ZA Bank will be well-positioned to deliver relevant, convenient, and excellent service to our users.”

A long-time Finovate alum, Fiserv demonstrated its technology on the Finovate stage most recently at FinovateSpring 2018. The Brookfield, Wisconsin-based company, founded in 1984, acquired fellow Finovate alum First Data last year, and began 2020 with news of a pair of new credit union partnerships.

Speaking for Fiserv on the ZA Bank partnership, company EVP and head of Asia Pacific Ivo Distelbrink, put the collaboration in the broader context of financial innovation taking place in the region. Distelbrink called the launch of ZA Bank “an important milestone” for financial services in Hong Kong, and praised the firm as a “modern banking option aligned to the changing way people want to move and manage money.”