Glia Partners with Jack Henry to Bring Innovations in Digital Customer Service to Banks and Credit Unions
  • Glia and Jack Henry announced a partnership this week that will integrate Glia’s Digital Customer Service into Jack Henry’s Banno digital banking platform.
  • The integration will enable a wider number of banks and credit unions to interact with their customers via digital channels such as voice and video banking.
  • Glia and Jack Henry are both Finovate alums. Jack Henry made its Finovate debut in 2010. Glia has won Best of Show at Finovate conferences six times.

A newly announced partnership between a pair Finovate alums will bring some of the latest innovations in digital customer service to more bank and credit union customers. Digital Customer Service specialist Glia announced this week that its technology is now available via Jack Henry’s Banno Digital Platform.

The integration will give financial institutions using the platform the ability to engage customers across all digital channels – from SMS and chat to voice and video banking. Glia’s acquisition of fellow Finovate alum Finn AI in June adds innovative virtual assistance technology to Glia’s offering – technology that will now be available to banks and credit unions on Jack Henry’s platform. The integration was facilitated by the Banno Digital Toolkit, which uses the same set of APIs upon which the Banno Digital Platform is built.

“Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service,” Glia SVP of Alliances Steve Kaish said. “Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain.”

A six-time Finovate Best of Show winner, Glia most recently demoed its Digital Customer Service technology at FinovateSpring last year. At the conference, Glia showed how its latest innovation automatically connects customer inbound calls to the customer’s associated online browsing sessions to give customer service representatives context when handling the customer query. This helps improve the quality of the session, making it easy for the representative to collaborate online with the caller via features like co-browsing, screensharing, and one- or two-way video. This, according to Kaish, will help “community institutions create competitive advantage” versus their national and international rivals.

Founded in 2012, Glia is headquartered in New York City. Daniel Michaeli is CEO and co-founder.

With more than 9,000 customers in the U.S., Jack Henry offers banks and credit unions an ecosystem of innovative financial services solutions, as well as the ability to integrate with leading fintechs. Headquartered in Monett, Missouri, and founded in 1976, the company made its Finovate debut in 2010 and has since grown into a major technology and payment services company with $1.7 billion in revenue for the fiscal year ended June 30, 2021. Jack Henry is a publicly traded entity on the Nasdaq under the ticker “JKHY,” and has a market capitalization of $13 billion.

A Finovate alum since 2010, Jack Henry & Associates was featured in Computerworld’s “Best Places to Work in IT” list for 2023. This week, the company announced that it was adding automated policy management technology to its Governance, Risk, and Compliance (GRC) Suite. David Foss is President and CEO.

Photo by Yan Krukov