HSBC launches ‘Apple Business Chat’ for customer service 

https://bankinnovation.net/allposts/biz-lines/retail/hsbc-launches-apple-business-chat-for-customer-service/
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HSBC Bank USA announced today that customers can now text with bank
employees on Apple devices with “Apple Business Chat.” The new
customer service solution adds another channel to HSBC’s
conversational banking efforts, which already see about 150,000
contacts every month. “It is like having a banker in your
pocket,†said Katie Jenkins, head of […]

https://bankinnovation.net/allposts/biz-lines/retail/hsbc-launches-apple-business-chat-for-customer-service/