Major banks in India have begun looking at upgrading its mobile apps to make transactions easier for customers and to work out any technical issues customers have experienced on the apps during the pandemic.
The Bank of Baroda is planning on redesigning its mobile app which had 11.43 million downloads on Google Play store at the end of March 2020, according to a report on LiveMint.com.
Additionally, the Reserve Bank of India has stopped any new digital banking initiatives until it determines the problem that caused three outages in its e-banking services since 2018.
India’s ICICI Bank determined its customers are getting weary of using multiple apps for different purposes and is researching the possibility of having just one app that can meet all the needs of its clients.
The country’s largest lender, the State Bank of India, is taking a year to review its revised Yono app before making it available to other banks.