KeyBank ramps up RPA ops

Improved data quality and cost savings have spurred KeyBank to roll out robotic process automation (RPA) in its frontline, back office and technology operations recently. KeyBank first implemented RPA solutions via the cloud-native, web-based and AI-infused Automation Anywhere platform in 2018, said Dominic Cugini, chief information officer of service digitization at the $170 billion KeyBank, […]