Listen: Deploying AI-based chatbots at community FIs

Community banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and internal efficiencies.  Virtual assistants save valuable time and resources by routing customers to the appropriate digital channels based on their inquiries, Murali Mahalingam, senior vice president of AI business at Eltropy, tells Bank Automation News […]