| https://bankautomationnews.com/allposts/retail/missing-the-forest-for-the-trees-what-you-might-not-be-considering-with-roi-in-customer-service/ |
Say your financial institution has adopted new technology for customer service. How are you going to measure the success of this new investment? There are a few statistics or data points that likely come to mind first: increased sales, improved conversion rates, decreased operating costs, and so on. However, there’s so much more to ROI […]
| https://bankautomationnews.com/allposts/retail/missing-the-forest-for-the-trees-what-you-might-not-be-considering-with-roi-in-customer-service/ |