| https://bankautomationnews.com/allposts/retail/ml-helps-banks-identify-root-cause-of-call-center-complaints/ |
Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless client journey. “If you’re not identifying all of your complaints up front, then how can you run the analytics, draw themes, do root-cause analysis and stop the complaints from happening, or at least reduce the […]
| https://bankautomationnews.com/allposts/retail/ml-helps-banks-identify-root-cause-of-call-center-complaints/ |