- Conversational AI platform company Kore.ai announced a strategic partnership with IT solutions provider Mphasis.
- The partnership will enable Mphasis to help its enterprise clients transform customer experience management and employee engagement.
- Kore.ai demoed its technology at FinovateFall 2022 in New York last September.
IT solutions provider Mphasis and enterprise conversational AI platform company Kore.ai have forged a new strategic partnership. The alliance will enable Mphasis to offer new customer experience management and employee engagement solutions to its enterprise clients.
“Conversational AI solutions are leading the way in which enterprise clients are interacting with their end customers,” Mphasis CEO and Managing Director Nitin Rakesh said. He referred to Kore.ai as an “undisputed leader in the space” and said that the company’s generative AI solutions will complement Mphasis’ product engineering capabilities. Rakesh also added that Kore.ai would benefit from cross-selling opportunities “particularly in the contact center transformation space.”
Kore.ai helps enterprises automate their business and voice and digital interactions. The company’s Experience Optimization (XO) platform enables companies to design, build, test, and deploy conversational user interfaces and virtual assistants without requiring technical expertise or support. The technology uses generative AI and large language models (LLMs) to create and deploy intelligent conversational experiences for the benefit of customers, contact center workers, and employees alike. Additionally, the platform supports cloud, on-premises, and hybrid deployments for more than 40 channels in 120+ languages. More than 200 Global 2000 companies leverage Kore.ai’s XO platform and solutions to automate their interactions and processes.
“We automate billions of interactions every year through out conversational AI platform and solutions and have already delivered an estimated $1 billion in cost savings to global enterprise customers,” Kore.ai CEO and founder Raj Koneru said. “Together we will accelerate innovation and drive growth,” Koneru said, “providing exceptional solutions and experiences to our customers.”
Kore.ai’s partnership with Mphasis comes just a few weeks after Kore.ai announced a collaboration with digital solutions company Ciklum. The firm will leverage Kore.ai’s technology to build advanced virtual assistants. These solutions will be deployed in use cases ranging from customer experience to enterprise automation. “This partnership will enable businesses to radically transform their customer and user experiences and provide more human-like interactions,” Ciklum VP and Global Head of Intelligent Automation Gourav Datta said.
Founded in 2014 and headquartered in Orlando, Florida, Kore.ai has raised more than $73 million in funding. The company’s investors include NVIDIA, Vistara Capital Partners, PNC, and Sterling National Bank. This year, Kore.ai was named a leader in 2023 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. Kore.ai made its Finovate debut in 2021 and returned the Finovate stage the follow year for FinovateFall 2022.