PNC Financial ups digital outreach to delinquent customers

LAS VEGAS — PNC Financial Services is leaning on digital outreach to decrease defaults and communicate with borrowers at risk of delinquency.   “We’re up to about 85% of unique delinquent customers receiving some sort of digital outreach,” Anthony Hark, senior vice president of collections and recovery at PNC, said during CBA Live. The rate of digital outreach is up from about 30% […]