Tech Focus: Do chatbots have a long-term future after COVID-19 bump?

Share For Advia Credit Union, digital chatbot technology from LogMeIn was a “saving grace” according to Joli Hensley, manager of digital channels. The chatbots, which answered basic questions about COVID-19 relief and online banking, helped credit union employees focus on more complex questions and kept the credit union from outsourcing customer service calls to a …Read More

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