Truist’s head of digital banking outlines 2021 digital roadmap

Truist Financial is teeing up some AI-backed tech initiatives this year as it pilots a virtual assistant and AI-driven insights platform for a yearend release. Currently, the chatbot is in testing with a limited number of customers on the heritage BB&T mobile platform, Dan Massey, head of enterprise digital banking, told Bank Automation News. It will roll out more broadly to […]