TSB’s virtual assistant launched in five days through IBM 

https://bankinnovation.net/allposts/biz-lines/retail/tsbs-virtual-assistant-launched-in-five-days-through-ibm/
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U.K.-based TSB Bank gave its customer service a five-day makeover in the midst of the global pandemic with the launch of its “Smart Agent” chat function, helped by its technology partner IBM Services.   “We chose a platform that was cloud-enabled,” said Suresh Viswanathan, chief operating officer at TSB. “The bulk of the work was not …Read More

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https://bankinnovation.net/allposts/biz-lines/retail/tsbs-virtual-assistant-launched-in-five-days-through-ibm/