Wachter helps retailers integrate customer engagement technology

https://www.mobilepaymentstoday.com/videos/wachter-helps-retailers-integrate-customer-engagement-technology/
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SunTrust Banks' Vitale says mobile customers still want a little bit of friction

SunTrust Banks’ Vitale says mobile customers still want a little bit of friction

Andy Vitale, head of user experience design at SunTrust, says creating a mobile banking experience for customers is about learning how they use their devices both in and out of the bank. He said that customers in banking, as opposed to e-commerce, actually want a little bit of friction before they complete their transactions.

https://www.mobilepaymentstoday.com/videos/wachter-helps-retailers-integrate-customer-engagement-technology/